Wireless support calls continue to plague our Communication Service Provider (CSP) call centers. The frustration of the caller is quickly identified, commonly citing their home wireless network. WiFi 6 and WiFi 6E, the latest WiFi standards, have been designed to provide CSPs with the necessary technology updates to boost speed and capacity and reduce customer complaints.
When selecting a WiFi 6 Gateway, not all solutions are created the same. Communications Service Providers (CSPs) will want to take into consideration the following key features when selecting the WiFi 6 Gateway they will deploy.
Today, WiFi-related issues remain one of the top reasons for Service Providers’ support calls. By avoiding the following WiFi install mistakes, you can optimize WiFi performance and reduce support calls which can lead to more satisfied customers.
Comtrend’s GhnXtend App provides residential customers with new assistance in set-up, management, and optimization of the connected home network.
Comtrend’s robust Gateways combined with NISC’s User Services System creates a powerful and seamless management solution for the Telco and Utility Provider.
The PRT-6301 is Comtrend’s WiFi 6 Ethernet Gateway for Fiber, Satellite/Wireless, Cable, and other access technologies. The PRT-6301 has ultra-high power & optimized WiFi for the best whole-home wireless coverage experience.
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