Comtrend's newest ACS update includes new, customer-requested features and functionality.
- Service Providers can now leverage detailed data to proactively solve customer support issues.
- Network planners and engineers, customers service representatives, marketers, and general managers can all gain meaningful insights int the customer’s home network.
New, Intuitive Customer Support Representative Portal
Enhanced Insights Into the Subscriber's Home Network
Increased Visibility to Quickly Solve Support Issues
Take Your ACS to the next level with our newest modules.
- Interested in Advanced Reporting?
- Are you a CAF II participant looking for new options?
Compare Our ACS Solutions
|Features||ACS Central||ACS FULL|
|Select model, model information, and statistics (i.e. how many models are in the field, how many are connected, what firmware they have, etc.)||✔||✔||✔|
|Device group configuration and firmware assignments||✔||✔||✔|
|Export device ID list, device status, download log||✔||✔||✔|
|Global search/global summary; oversee everything in the field||✔||✔||✔|
|Auto provision (auto activation)||✔||✔||✔|
|Batch add/edit/delete/copy devices||✔||✔|
|Configure status alerts (i.e. too many errors, below a certain speed)||✔||✔|
|Comprehensive help-desk GUI; a summary page of key information about a device in an easy to read format||✔||✔|
|Device reporting for devices that have not connected in "x" amount of days||✔||✔|
|Dedicated customer service dashboard that will display vital information for support calls (Gateway, Remote Access Points, Connected Devices, and RSSI of client devices)||✔|
|Speed tests from Gateway WAN to Internet, from Gateway to Node, and Node to Remote Device||✔|
|G.hn Connection rate (i.e. display connection speed between G.hn nodes within the local network)||✔|
|Advanced Reporting Module (Additional Charge)||✔|
|CAF II Reporting Module (Additional Charge)||✔|
Mix & Match Modularity Solution
Comtrend offers a growing list of enhancements, from software integrations that boost functionality, to home networking expansion hardware that fits your customers’ needs. We are dedicated to creating open solutions tailored to you.