ACS 3.5

The ACS Designed For By Service Providers

Comtrend’s ACS 3.5 is the next generation of a TR-069-based, service-provider designed solution.

Comtrend's newest ACS update includes new, customer-requested features and functionality.

  • Service Providers can now leverage detailed data to proactively solve customer support issues.
  • Network planners and engineers, customers service representatives, marketers, and general managers can all gain meaningful insights int the customer’s home network.

New Features

ACS 3.0 New Customer Support Representative Portal

New, Intuitive Customer Support Representative Portal

Insight into the subscribers home

Enhanced Insights Into the Subscriber's Home Network

increased visibility to quickly solve support issues

Increased Visibility to Quickly Solve Support Issues

Quickly Resolve Support Calls

CSRs can now trace back changes to the network over a time period of a week.

  • Understand what devices may have caused an issue and when.
  • Gain a better understanding of the subscriber’s overall network.

Enhanced ACS

Take Your ACS to the next level with our newest modules.

  • Interested in Advanced Reporting?
  • Are you a CAF II participant looking for new options?

Ongoing Development

ACS FeaturesACS 1.0/2.0ACS 3.0ACS 3.1ACS 3.3ACS 3.5
Reboot GatewayXXXXX
Select model, model information, and statistics (i.e. how many models are in the field, how many are connected, what firmware they have, etc.)XXXXX
Device group configuration and firmware assignmentsXXXXX
Export device ID list, device status, download logXXXXX
Auto provision (auto activation)XXXXX
Batch add/edit/delete/copy devicesXXXXX
Configure status alerts (i.e. too many errors, below a certain speed)XXXXX
Dedicated customer service dashboard that displays vital information for support calls (Gateway, Remote Access Points, Connected Devices, and RSSI of client devices)

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XXXX
Easy Customer Search and Identity

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XXXX
Customer Home Network Overview (Graphical Network Map)

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XXXX
Mesh Node & User Client Device Overview

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XXXX
Role-Based Access and Management (Admin/User) 

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XXXX
Advanced Reporting Module (Additional Charge)

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XXXX
CAF II Reporting Scheduling Module (Additional Charge)

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XXXX
Active Monitoring

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-

XXX
Diagnostic (with Recommendations)

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-

XXX
Network Topology Role Back (7 Day Topology Flashback Record) 

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-

XXX
Device Find Me (Tone or Blinking LEDs)

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-

XXX
Speedtest+ ( Gateway-> Internet | Gateway-> Device | Device-> Access Point)

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-

XXX
Internet Speed Test Improvement

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-

-

XX
Icon Identification of Devices in the Home

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-

-

XX
Topology Quick Search

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-

-

-

X
Enhancements to Advanced Diagnostic (with Recommendations)

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-

-

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X
Improvements to Monitoring Mode (Check-in Every 5 Minutes)

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-

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X
Part of Comtrend's

Mix & Match Modularity Solution

Comtrend offers a growing list of enhancements, from software integrations that boost functionality, to home networking expansion hardware that fits your customers’ needs. We are dedicated to creating open solutions tailored to you.

Interested in learning more?
Send us a message!

1. The Hub

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