Unfortunately, Comtrend products that are sold to you by your Internet Service Provider require you to contact their technical support.
Comtrend manufactures the hardware, but your Service Provider is the only one with access to your connection to their network and the Internet. For their network security, they use custom software, usernames, and passwords.
This prevents a manufacturer like Comtrend from accessing the unit and renders us unable to assist you.
Navigate to their homepage and follow the directions to contact their customer support.
Phone Service Provider Support (949) 753-9640 [option #2, #2] Resellers/VARs (949) 753-9640 [option #2, #1] Residential/Home Support (855) 337-6750