Comtrend Announces New Customer Service Portal

Comtrend gives Service Provider customers new, streamlined, functionality for efficient RMA processing.

IRVINE, CA. March 28, 2012 – Comtrend, a global supplier of advanced networking solutions, is pleased to announce that it is now offering Service Provider customers enhanced functionality in the processing of RMA’s online. The upgraded portal now allows batch processing via data import, per-item review, and tracking of returned product.

“Since launching our automated RMA portal a little over a year ago, we have been gathering customer feedback regarding what would make the RMA experience with Comtrend as seamless as possible. We feel that the enhancements we’ve added to the portal do just that,” explained Sally Sartor, Vice President of Operations, Comtrend North America. “The number one request from customers, the ability to import all serial numbers and return reasons directly into Comtrend’s RMA system, has been added. Simply importing a two-column spreadsheet will accomplish this now. This will save our customers time and increase the accuracy of input. In addition, customers will now be able to track their RMAs from start to finish. These improvements are further validation of our ongoing effort to enhance our support infrastructure to ensure our customers’ ongoing success.”

Additionally, service providers may now log in and identify the software version loaded on every returning unit as well as a click-to-follow link from the appropriate shipping company. The portal updates are already online and may be accessed through existing login credentials.

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