Frequently Asked Questions
Get answers to common questions about how to become an MVNO. Learn how rural and regional providers can launch a branded mobile service, grow revenue, and offer flexible plans without building infrastructure.
Curious? Talk to our team!
What upfront investment is required?
Unlike traditional MVNOs, there’s no need for new infrastructure or large CapEx. You leverage the existing platform, so costs stay low and predictable.
How does coverage compare to national carriers?
Because the service runs on a nationwide network, your customers enjoy the same quality coverage as they would from a major carrier—just under your brand. This allows you to deliver a white label mobile network experience that feels seamless to your subscribers.
How do I manage my mobile service once it’s launched?
With Comtrend’s fully managed MVNO solution, have one portal with total control—easily manage plans, SIMs, pricing, and users all in a single dashboard.
Do I need to change my existing billing system?
No. With our flexible billing options, we integrate through an MVNO API so you can keep using your existing billing platform.
What kind of support will I get?
We’ve got you covered with full-spectrum support—from L1 training or outsourced L1 support, to no-cost L2 and L3 engineering support.
How do I get started?
Getting started is simple. We’ll guide you through onboarding, help set up your plans and branding, and provide everything you need to launch. Contact our team today to schedule a demo and explore your options.
Will I own the brand and customer relationship?
Yes. You own the brand, customer experience, and billing relationship—your customers see you as their provider. Think of it as running your own private label cell phone service, while Comtrend quietly handles the backend.
Can I offer competitive plans in my region?
Absolutely. You’ll have access to competitive, flexible pricing, with the ability to create regionally competitive plans, seasonal promotions, and custom bundles.
Will I get help with marketing?
Yes. We provide built-in marketing support, including ready-to-use assets, co-marketing programs, and MDF funding to help drive adoption.
Is this scalable as I grow?
Absolutely. Whether you’re starting with a few hundred lines or scaling to thousands, the platform grows with you—without requiring new infrastructure or added staff.
How is this different from other mobile services or MVNOs?
Unlike rigid, self-service MVNO platforms, this is a fully managed Telecom-as-a-Service solution. You keep control of your brand and customer relationships, while the heavy lifting—carrier agreements, compliance, provisioning, and technical support—is handled in the background.