Support

  • We want to help. Below are many ways to get in touch with us. If you
    need product documentation, quick-install guides, or a software
    download, try using our Search. For example, you can enter “NL-3120” or
    just “3120”:


    Comtrend’s technical support varies
    by customer. Please contact us by one of the methods below.  Please
    note, Gateway products are sold to Service Providers, who receive
    direct support on these products. We are unable to provide assistance
    to customers of Service Providers, who securely configure Gateway
    products to access their networks. Therefore, all residential requests for support on Gateway products will be referred to the ISP providing Internet Service.  

    Phone (877) COMTREND
    (949) 753-9640
    Home Support (855) 337-6750

    Email
    Service Providers: NA.Sales@comtrend.com
     

    Hours
    8AM to 5PM (PST)
    Closed US holidays

    How Can We Help?

    Engineering support available during normal business hours.

    Comtrend North America business hours are Monday through Friday, 8AM to 5PM (PST) and closed on US holidays.