Careers

Working at Comtrend’s North American office means you are joining a team with some of the most talented, hard-working, and dedicated professionals in their fields.

Come help us create products and services that enhance electronic communication for individuals, families, and businesses across all of North America. Located in Orange County, California, Comtrend’s regional headquarters is an ideal locale for all walks of life. From beach to mountains to deserts, Southern California is a global destination for it education, climate, cultural resources & diversity, and numerous innovative and successful employers.

POSTINGS: 1

Sales Engineering Manager

Duties:

– Support the team as a manager as well as an individual contributor

– Recruit, train and provide technical mentorship to Comtrend sales engineering team and provide management team on training plan and performance reviews

– Lead Comtrend sales engineering team for managing and coordinating all of the pre/post sales support activities of Comtrend products in the North America market

– Help Sales team to introduce product technologies and applications to customers, and clarifies produce specifications

– In charge of issue ticket system and look after all product issues reported by internal/external party and follow up accordingly for problem solving on a daily basis and continual ongoing risk mitigation planning

– Communicate and coordinate between the external customers and/or internal cross-function teams (e.g. R&D, PM, Marketing, Sales, operation) on troubleshooting effort

– Assist and work closely with product managers in managing their products and day-to-day tasks from technical perspective

– Work with product managers and offshore development team for project/product technical deliveries

– Work with sales team to develop product sales strategies

– Take responsibility for technical aspects of solutions to include such activities as managing product and solution briefings, proof-of-concept work, and the coordination of supporting technical resources

– Provide technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues

– Recommend changes to products or services to fulfill customer needs

– Oversee the work of engineering, and call center staff to ensure that all jobs are completed on time, within budget, and to customer specifications

 Requirement: At least two years’ college studies in electrical engineering plus two years’ experience in the job field

Contact: hr.us@comtrend.com